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HOW IT WORKS




#Customer Account

WHAT IS A CUSTOMER ACCOUNT?

This is an account that allows one to order,shop and pay for the ordered items.

HOW DO I PLACE AN ORDER?

Add to cart all items you need, after that proceed to checkout that is enter your current location,address and the note of how you want your items to be delivered to you. Then proceed to payment, click pay then check your phone to enter the M-PESA pin. After a successful payment you will receive a confirmation email of the payment and the items you ordered.

HOW DO I TRACK MY ORDER?

We will update you on the status of your order via email on the progressive stages. Once the orders status is shipped you can track its whereabouts using the order number and the item SKU( Stock Keeping Unit ) number via this link: Track Order

WHEN TO CHECK ITEM AS DELIVERED?

You will only check ordered item as delivered when you have received and checked it's what you ordered.

RECEIPTS AND FINANCIAL STATEMENTS?

We provide both the order receipts and the payment finance statements for every paid order.

WHAT SHIPPING METHODS ARE AVAILABLE?

The shipping methods used depends on each supplier of the item you order. So after you order the supplier will communicate to you on the shipping.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

After ordering and paying for your items the delivery period will be a maximum of 1 week.

DO I NEED AN ACCOUNT TO SHOP ON TukonaBiz?

No, you don’t need to have an account already created. You can create one on the spot, once you’ve found the product you want to buy. Alternatively you can log-in with your Google account.

DO YOU SHIP INTERNATIONALLY?

This depends on the supplier of the item you order.

HOW DO I PAY IN TukonaBiz ?

NOTE All order payments are done via M-PESA using a unique order no. So please don't pay any one,pay via the system. If payments are done outside the system no reversal is done.





#Merchant Account

WHAT IS A MERCHANT ACCOUNT?

Merchant account is an account that has customer account in it and an additional of all this:

  1. One can sell his/her products here. New Products
  2. One can market his/her products here. Market Products
  3. One can write blog on their products here and share. Blog On Your Products
DOES ONE PAY FOR CREATING A MERCHANT ACCOUNT?

Creating a merchant account is absolutely free. The process is very simple provide all valid details required for the account choose a plan that best suits your needs then click the button, wait for verification of the account. CREATE ONE FOR FREE

HOW DO I ACTIVATE MERCHANT ACCOUNT?

After creating and your account has been verified pay for the account which will activate the account for the paid period you choose.

HOW DO I VIEW CUSTOMER ORDERS?

To view all pending customer orders. New Customer Orders
To view all complete customer orders. Complete Customer Orders

WHAT HAPPENS IF THE CUSTOMER DOESN'T CHECK THE ITEM AS DELIVERED?

You will have to contact our support team and explain on the issue.

HOW WILL I GET MY ACCOUNT LINK TO SHARE TO SOCIAL MEDIA?

After you login into your account right at the top of the account nav-bar you will see global icon rotating click on it and read the instructions,copy the link i.e https://tukonabiz.com/my_shop_name and share it wherever you want.

HOW TO RECEIVE PAYMENTS FOR SOLD ITEMS?

Once your merchant account is verified a payment account will be created for you automatically at T-PAY Payment Gateway. Here all the items you sell will be summed up in this account. Also withdrawals will be done via the payment gateway.

HOW TO WITHDRAW SOLD AMOUNT?

You will be able to withdraw your funds via T-PAY Payment Gateway

HOW TO SUBSCRIBE?

The merchant account subscription is done monthly/yearly. And the subscription payment is done via T-PAY and M-PESA only.

HOW WILL I KNOW MY ACCOUNT SUBSCRIPTION PERIOD IS OVER?

You will receive an email to inform you on your account subscription status 3 days before your subscription ends.

WHAT HAPPENS IF MY ACCOUNT IS IN-ACTIVE?

Once your subscription period ends your account will be in-active and this will disable all your posts(blog) and products that is won't be shown on the site. But once you subscribe your products will be shown on the site.


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